Knowles2019-02-13T07:25:57+00:00
knowles

Customized CRM system to help businesses achieve maximum customer satisfaction by efficient task management & prompt notifications.

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COMPANY OVERVIEW

Knowles is a market leader and global supplier of advanced micro-acoustic, audio processing, and specialty component solutions, serving the mobile consumer electronics, communications, medical, military, aerospace, and industrial markets. Knowles products are used by more than one billion people worldwide every day, enhancing how they interact with the world around them.

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KEY CHALLENGES

  1. Strong integration of previous application with outlook.
  2. Absence of stand-alone application to implement new CRM system.

PROBLEM
STATEMENT

Considering high maintenance cost and customization difficulty of traditional MS Dynamic, the client decided to develop a new CSR solution. Developing a customized CSR system was requisite for a seamless work flow as Outlook integration with heavy workflows was complex to deal with and prompt reporting was almost missing.

Major Problems Includes

Defects Management

Job Role Access

Reporting

Cyclical Maintenance

FEATURES

  1. Advanced dashboard ensuring process automation with prompt inquiry identification & status updates Outlook Add-In.
  2. Outlook Add-In for desktop application.
  3. Simple yet effective solution for a complete quote comparison from inquiry to finalization.
  4. Track everything from inquiries to customer history, actions and attachments linked to one quote OR Better record-keeping and customer data management.
  5. Compare old and new products for providing the most recent orders timely OR Quick & easy sales order management.
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ONSITE DISCOVERY
WORKSHOP

We got all the information together with workshops by involving Livemore stakeholders and core team members.

Activities Included

Business Analysis

Competitive Analysis

Strategy Making

User Journeys

Project Plan

RESULTS

  1. Clearer & bi-directional communication with mobile integration
  2. Quick email notification for prompt action against a quote
  3. Remote response to email clients via mobile device
  4. Fully integrated stand-alone application

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